How to Help Clients with Questions

Date: August 26, 2014
Time: 9 - 10 a.m.
Location: http://connect.msu.edu/find/
Contact: Gina Flores, flores35@anr.msu.edu, 517-353-9251

The purpose of this session is to provide MSU Extension personnel with the knowledge and skills necessary to help clients find information, answers to their questions, or Michigan experts they can talk to. Participants will learn:

  • how to find Michigan experts on various topics.
  • how to search for an answer or ask a question in eXtension’s Ask an Expert system.
  • how to direct clients to two other eXtension searchable sites.
  • how to use eXtension’s Learn system for professional development.

The session will be participatory and hands-on. Each participant will have the opportunity to search for information or people and report out. Useful handouts will also be shared.

We will meet in Adobe Connect at this link: http://connect.msu.edu/find/. Audio will be through a phone line, with the number provided in the meeting room.

 

Visit the How to Help Clients with Questions Registration Page for more information

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